I returned the coat I bought because it was too small, sending it to the address provided on their website. I've emailed multiple times regarding my refund, but they keep insisting it hasn't arrived, despite the tracking information showing it was stuck in customs in China. I spent £80 on the coat and an additional £35 for return shipping. After 7 months, the coat was sent back to me, and the seller is refusing to issue a refund. I've lost both the coat's price and the shipping cost. I strongly advise against using this company due to their poor service and subpar clothing.
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