My experience has been frustrating due to ongoing issues with my vehicle, purchased in the Netherlands and serviced at a local service center. After driving for about an hour at 120 km/h, an emergency warning appeared, limiting my speed to 70 km/h. The service center claims it's a software issue, but after nearly three months, the problem remains unresolved. Despite a meeting on December 2 where I was promised an update by Friday, I never received one. My vehicle has been with them since November 4, and due to these software issues, I’ve hardly been able to use it since August 6. Throughout this time, I received no compensation, no alternative vehicle, and no clear timeline for a fix. After four months of unresolved issues, I’ve lost all confidence in the vehicle and the support process. I have now formally requested a buyback, as the service center has not provided a solution. I'm sharing this to highlight my experience and hopefully encourage a resolution.
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BYD Auto Co., Ltd.
