Review Time
BYD Stockport - had two issues with my brand new seal. On both occasions communication with service staff extremely poor and had poor technical advice. I was given information that was inaccurate and was made to feel like I was not worthy of being the owner of a £32k car. They were incapable of listening to my concerns and showed little or no professionalism. Horrendous after sales wouldn’t buy another BYD for the after care alone. The only reason it received two stars was because BYD is at Mercedes in Stockport and the service from these is 5 stars.
My experience has been frustrating due to ongoing issues with my vehicle, purchased in the Netherlands and serviced at a local service center. After driving for about an hour at 120 km/h, an emergency warning appeared, limiting my speed to 70 km/h. The service center claims it's a software issue, but after nearly three months, the problem remains unresolved. Despite a meeting on December 2 where I was promised an update by Friday, I never received one. My vehicle has been with them since November 4, and due to these software issues, I’ve hardly been able to use it since August 6. Throughout this time, I received no compensation, no alternative vehicle, and no clear timeline for a fix. After four months of unresolved issues, I’ve lost all confidence in the vehicle and the support process. I have now formally requested a buyback, as the service center has not provided a solution. I'm sharing this to highlight my experience and hopefully encourage a resolution.
I want to share my experience after enduring months of difficulties with my vehicle, which was purchased in the Netherlands and serviced at a local service center. After driving for about an hour at around 120 km/h, the car displayed an emergency warning and automatically restricted speed to 70 km/h. The service center claims this is a software issue, but after nearly three months in their workshop, the problem remains unsolved. Despite a meeting on December 2, where I was assured I would receive an update by Friday, no information was ever given. The vehicle has been with them since November 4, and due to software-related issues, I've hardly been able to use it since August 6. During this time: No compensation has been offered No alternative vehicle has been provided No clear timeline for a permanent solution has been shared After four months of unresolved problems, I’ve completely lost faith in the vehicle and the support process. I have now formally requested the company to initiate the buyback process, as the service center has failed to deliver a resolution. I’m sharing this to shed light on my experience and hopefully encourage a resolution.
This vehicle has been a disappointment in the UK, largely due to poor customer service. Once the car is purchased, there seems to be little care or support. My experience with two local dealers has been frustrating, and I would rate it lower if possible. I advise against purchasing this vehicle in the UK as I faced issues with my brand new car and received no assistance. Caution is advised.
The vehicle is excellent — I enjoy driving it and it performs well. However, the customer service has been lacking. Despite being only 6 months old and well-maintained, I've faced tire issues with no warranty support. Additionally, mats I ordered and paid for 6 months ago still haven't arrived, despite numerous follow-ups. The sales experience was also disappointing, as I felt ignored during the purchase. Coming from a background of high-standard customer service, this has been frustrating. I hope support improves, as the vehicle itself is deserving of better.
I purchased a vehicle in September 2025, and aside from receiving it with a scratch, it has been decent. However, the lane assistance feature is problematic and cannot be turned off, making the car difficult to control. I urge the company to address this serious issue.
I purchased a nearly new vehicle with 800 miles from a local dealer a month ago. The car is fantastic, and customer service has tried their best to resolve my issues, particularly regarding the keys that were insufficient on delivery. However, the lack of product knowledge and the general attitude from the dealership when issues arise is disappointing. Each vehicle comes with a unique QR code for app functionality, but mine had no code as it was registered elsewhere. After over 30 emails and several phone calls, they finally found a solution after 29 days. The dealerships seem primarily interested in sales, and it has taken considerable time and effort to resolve this issue. I recommend the car, but it may be wise to wait until the dealer network is better established for support. Training and empathy from dealerships would greatly improve the experience.
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BYD Auto Co., Ltd.
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