I purchased a nearly new vehicle with 800 miles from a local dealer a month ago. The car is fantastic, and customer service has tried their best to resolve my issues, particularly regarding the keys that were insufficient on delivery. However, the lack of product knowledge and the general attitude from the dealership when issues arise is disappointing. Each vehicle comes with a unique QR code for app functionality, but mine had no code as it was registered elsewhere. After over 30 emails and several phone calls, they finally found a solution after 29 days. The dealerships seem primarily interested in sales, and it has taken considerable time and effort to resolve this issue. I recommend the car, but it may be wise to wait until the dealer network is better established for support. Training and empathy from dealerships would greatly improve the experience.
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BYD Auto Co., Ltd.
