The vehicle is excellent — I enjoy driving it and it performs well. However, the customer service has been lacking. Despite being only 6 months old and well-maintained, I've faced tire issues with no warranty support. Additionally, mats I ordered and paid for 6 months ago still haven't arrived, despite numerous follow-ups. The sales experience was also disappointing, as I felt ignored during the purchase. Coming from a background of high-standard customer service, this has been frustrating. I hope support improves, as the vehicle itself is deserving of better.
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BYD Auto Co., Ltd.
