I want to share my experience after enduring months of difficulties with my vehicle, which was purchased in the Netherlands and serviced at a local service center. After driving for about an hour at around 120 km/h, the car displayed an emergency warning and automatically restricted speed to 70 km/h. The service center claims this is a software issue, but after nearly three months in their workshop, the problem remains unsolved. Despite a meeting on December 2, where I was assured I would receive an update by Friday, no information was ever given. The vehicle has been with them since November 4, and due to software-related issues, I've hardly been able to use it since August 6. During this time: No compensation has been offered No alternative vehicle has been provided No clear timeline for a permanent solution has been shared After four months of unresolved problems, I’ve completely lost faith in the vehicle and the support process. I have now formally requested the company to initiate the buyback process, as the service center has failed to deliver a resolution. I’m sharing this to shed light on my experience and hopefully encourage a resolution.
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BYD Auto Co., Ltd.
