Terrible customer service and overall bad experience. I ordered my husband stuff for Christmas and paid $28 for priority shipping stating it would arrive to my destination on Christmas Eve. Well that never happened. Since I was staying at an AirBnB I then had to pay $17 for UPS to change the delivery address because I did not want to going to the house I was no longer at. Well the package never got delivered. Customer service refunded me the $28 and then told me they would ship me a replacement package but one of my items they claimed was no longer in stock and refunded me. But when I looked online it was in stock. They gave me a terrible run around story and excuse and said I could just reorder but would not give it to me at the holiday sale price I originally paid. Since I order a sweatshirt and sweatpants as a set I wanted to return the pants now because I didn’t have the top and they say “ As a courtesy and we’ve waived the return shipping fee.” SERIOUSLY?? A courtesy??? Mind you I received the order a month and a half after placing it. I will never order from them again!!!!
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