I had no intention of leaving By Miles but was advised that the company was taking a new direction and couldn't renew my policy as they wouldn't be offering any new or renew By Miles policies. The subsequent communication that I received from the company when I informed them that I had found alternative insurance as legally required to do so gave the impression that I had decided to move and not that they no longer offered By Miles policies. Further more the communication indicated that I could go back to them in the future. If the company is changing direction and no longer offering By Miles policies then the communication should reflect that. Other than the issue concerning the communication I had excellent service from the company in the past.
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By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
