bymiles.co.uk

4.5
4.5 Based on 201 reviews

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easi...

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Average Rating

4.5

/
5

201 Reviews

5 Star
83%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
9%

All Reviews

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Review Time

Mrs Susanne Carter
Livid that this car insurance is closing down this year , its been taken over and obviously its not

Livid that this car insurance is closing down this year , its been taken over and obviously its not making any profit because new company is shutting it down
Why you ask ...well it actually acts for the consumer and thats not good business
And this is not an unprompted review , they sent me an email asking for my opinion and here it is
Tbf By Miles has been brilliant , I have sung their praises to everyone I know
My anger is directed to the money grabbers that took them over
Grabbers was not the word I chose , they wouldn't allow my word in this woke , sensitive bullshit world we now exist in
The one star is for the *uckwits what have taken over

1
Date of experience: Mar 25, 2026
Mrs Susanne Carter
Livid

Livid that this car insurance is closing down this year , its been taken over and obviously its not making any profit because new company is shutting it down Why you ask ...well it actually acts for the consumer and thats not good businessAnd this is not an unprompted review , they sent me an email asking for my opinion and here it is Tbf By Miles has been brilliant , I have sung their praises to everyone I know My anger is directed to the money grabbers that took them over Grabbers was not the word I chose , they wouldn't allow my word in this woke , sensitive bullshit world we now exist in The one star is for the *uckwits what have taken over

1
Date of experience: Mar 25, 2026
Caro
Great overall service

As a customer I have nothing but good reports about this company. Even though I prefer talking to customer service agents on the phone, their live chat has always been great and issues are promptly dealt with. It’s a shame the company will be no longer soon. Best car insurance service I’ve had till date

5
Date of experience: Mar 23, 2026
Michael
Very helpful via phone when I needed to…

Very helpful via phone when I needed to remove battery to recharge during cold spell. Great customer service.

5
Date of experience: Mar 22, 2026
Jill Dickinson
Good insurance cover at a really…

Good insurance cover at a really reasonable price. You only pay for the miles you drive. Customer care is very good and quick to respond

5
Date of experience: Mar 21, 2026
Recent friendly and efficiently dealt…

Recent friendly and efficiently dealt with. A pity the company has to close its motor insurance business.

5
Date of experience: Mar 21, 2026
Malcolm Tetlow
The support team are always helpful and…

The support team are always helpful and supportive. This is the second time I’ve had a problem with the tracker. They are always calm and understanding

5
Date of experience: Mar 20, 2026
Leroy
Never had an issue

Never had an issue. Clear communication, everything works fine.

5
Date of experience: Mar 19, 2026
Martin Macdonald
Best car insurer I’ve heard had

Best car insurer I’ve heard had. Nice app, excellent prices & friendly service. Very sorry to hear they are winding down operations, hope they will return

5
Date of experience: Mar 18, 2026
Dr Caroline Murray
I had no occasion to make any insurance…

I had no occasion to make any insurance claims from 'By Miles', but they have been clear and prompt in their communication with me

5
Date of experience: Mar 17, 2026

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Business Details

  • By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

  • email hello@bymiles.co.uk
  • call 03300883838
  • language https://www.bymiles.co.uk

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