I ordered a discovery set during a promotional event, expecting a free gift that was clearly indicated in my basket at checkout. When my order arrived, the gift was missing. Upon contacting customer service, I was told they couldn't send gifts retroactively. Despite explaining that the gift was selected and visible, I felt dismissed. The only solution offered was to return the entire order and reorder, which was frustrating. After reordering successfully, I completed the return form but never received a return label. My follow-ups were met with unhelpful responses. Overall, every interaction felt rude and unhelpful, and I was left feeling like an inconvenience. This experience has been stressful and disappointing for a brand that prides itself on quality service.
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