Avoid Byte – Poor Service, No Refund, and Broken PromisesI started treatment with Byte around 3 years ago but didn’t complete it at the time. Recently, I was contacted multiple times by their team to *re-enroll* and finish my treatment. I eventually agreed, paid in full, and was promised new aligners.Since paying, I’ve received absolutely nothing—no aligners, no updates, no progress. Then, without delivering any part of the treatment, they canceled my case and refused to issue a refund. Their excuse? That I’m “in treatment,” even though I haven’t received a single thing.To make matters worse, they told me I needed to go to a specialist to get additional scans—which were not included in my original plan and would have come out of my own pocket. That was never disclosed up front.After pushing for a refund, I finally got an email saying I’d be reimbursed… only for them to follow up the next day claiming it was a mistake and refusing to refund me after all.This has been one of the worst customer service experiences I’ve ever had. I trusted Byte with my money and health, and they’ve completely failed on both. I absolutely do **not** recommend this company to anyone.
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At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.See more
