They sent me aligners that never fit properly — from the very beginning there was a huge gap between my front teeth that never closed, even after finishing the entire treatment. I followed everything exactly, wore them day and night, and when I told them it wasn’t working, they made me go back 6 steps and do it all over again. Another full year went by — still no results.Now they’re dragging me through more emails asking for photos, trying to avoid responsibility. I’ve asked for a new impression kit and aligners because clearly mine were made wrong from the start. I’m done being patient.I live in Massachusetts and I will be filing in small claims court, where I’m legally allowed to sue despite their arbitration clause. I’m also contacting the Attorney General and the BBB. This is false advertising and a breach of contract.I regret trusting this company and I hope others think twice before going through what I’ve been through.
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At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.See more
