I am still waiting for their reply on my last emails.I want return the sensors, need an adress and how should we do it, they replied once that they agree in paying the cost for removing the failed sensors but their last contact with me is from 10 days ago.They managed to read and give feedback here instead of replying my last email (with no real solution, so I am trying it again to see if someone replies me for real).I want the adress to send the sensors and want the payment for the removal of the sensors, I sent it Monday last week, but I have not heard a word from them.Please improve your costumer service. I will not recommend you to any of my friends. Really poor experience. I had an issue with Amazon another day, amazing costumer service, quick answers and solutions. Costumer satisfaction in first place.——Now I got a reply in my email as well…I can say usually the reply only came after I wrote reviews here, otherwise extremely slow and not respectful with costumer.——-Update on 16th December: They only reply after I do a review here.I sent the package on 3rd December l, sent pictures. It was delivered on 8th December. Until today, no answer from them on when they will refund me. I just want to conclude this, please solve my case.
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