Customer service is somewhat prompt in replying, but this company’s advertising practices are dishonest. I placed an order in December and the product didn’t ship til mid-March. I was given no information that shipping would be delayed and had to follow up myself. At that time I was told it was a preorder, but the website never provided this information. When I eventually asked for a refund in lieu of continuing to wait in February, this was ignored, and the product has now finally been shipped nearly a month later. They also offered a small credit for waiting but I haven’t seen it and am not sure it’s forthcoming. I cannot comment on product quality as I haven’t seen it yet but this experience alone is enough to ensure I will not order from this company again.
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DeerRun, founded in the USA, has expanded its presence to over 10 countries worldwide. Treadmills, smart rowing machines, smart bikes, and more—all equipment is seamlessly integrated with our independently developed competition software, PitPat, enabling a smooth fusion of virtual and real-world interaction for a smart and immersive fitness experience.