I want to love this company. I ordered my walking pad Jan 14th 2026. Today, is March 3rd, 2026 and I am still waiting. I contacted customer service 3 times so far asking why I haven't received my order yet. Especially when they advertise free shipping of 1 to 4 business days. They keep telling me that they will send my order to get a tracking number and then it will be shipped out. The days keep being pushed to a later date. This is horrible customer service. How can you keep selling a product that you can't ship out. (I do not live in a rural area, shipping would be easy) I'm taking my order to the next level of consumer protection act. I find it even sad that I have to come here to send a negative review to possibly advance my order.
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DeerRun, founded in the USA, has expanded its presence to over 10 countries worldwide. Treadmills, smart rowing machines, smart bikes, and more—all equipment is seamlessly integrated with our independently developed competition software, PitPat, enabling a smooth fusion of virtual and real-world interaction for a smart and immersive fitness experience.
