******WARNING – AVOID DEERRUN AT ALL COSTS! SERIOUSLY ******I ordered a treadmill and paid in FULL. In my confirmation email it stated it would be shipped within 1-4 business days. I ordered it Jan 7th and still have not received it. I called to inquire about the status. Each time, I'm told I will receive a tracking number from Fedex within 24 hours and it will be shipped out. I've called 4 times and received the same answer each time. I got so frustrated with the non-communication from this company and having to constantly follow up with my order I cancelled the order after the 4th LIE I received. I was then told I would receive my full refund within 7-12 business days. I still have not received my full refund. I called today to be told the same thing. I asked for someone higher than herself and there wasn't anyone else I could speak with. I asked if I could get an email confirming my cancellation and was told "that is not within their policy" I asked "is it within your policy to communicate with your customer, because that has not happened thus far" I was told "No" This company is absolutely disgusting and is a scam. Don't waste your money on them as they will not take care of you and continually lie just to keep your money. I've reached out the the founder and CEO of the company. I encourage you all to do the same. Completely unprofessional, unreliable, and disrespectful to customers. No product, no refund, no response.DO NOT BUY FROM DEERRUN!
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DeerRun, founded in the USA, has expanded its presence to over 10 countries worldwide. Treadmills, smart rowing machines, smart bikes, and more—all equipment is seamlessly integrated with our independently developed competition software, PitPat, enabling a smooth fusion of virtual and real-world interaction for a smart and immersive fitness experience.
