I ordered an Endy mattress + bundle (around $2,000) and only ONE small box showed up at my door – pillows/sheets – no mattress, no blanket. Tracking, however, claimed everything was delivered. I have doorbell and driveway camera footage clearly showing a single box that could never contain a king mattress.I did exactly what Endy’s own FAQ says: contacted them right away through live chat when the items were missing, provided photos, offered video, confirmed my address and phone, and tried to cooperate with their process. Their rep “escalated to Shipping Issues” and told me I had to wait 3–5 business days (not counting weekends) for an “investigation” before they would even consider a reshipment or refund. Meanwhile, my family is literally sleeping on the floor using the pillows and sheets that did arrive.[answers.endy +1]Over the next several days I:• Chased Endy by chat and email for updates.• Waited on hold for an hour on the phone, only to be told to “reach out by email.”• Clearly asked for one of two outcomes: reship my missing mattress + blanket with a firm delivery date, or issue a refund for the undelivered items.Every time, the answer was basically: We can’t do anything until our internal Shipping Issues team finishes its investigation, which may take days. Endy chose the shipping partner, but they pushed all of the risk and delay onto me. Their public help article even suggests missing items will be “replaced in a matter of days,” which absolutely did not match my experience.After giving them multiple chances and warning them in writing, I finally had to open a chargeback with my bank for the undelivered portion of the order. I provided the full email/chat thread, photos, and the fact that tracking is clearly wrong compared to what was actually delivered. No customer should have to fight this hard just to avoid paying for a mattress that never arrived.If you’re considering Endy, understand this: if your shipment goes sideways, you may be stuck in limbo while they “investigate” with their carrier, with no mattress, no refund, and no urgency. In my case, the product quality is irrelevant – the customer service and accountability were a complete failure.
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Endy is a Canadian-owned company that offers high-quality, comfortable sleep solutions. Their mattresses provide excellent support and durability for all types of sleepers. With free delivery and a risk-free trial, Endy is committed to helping customers achieve a better night's sleep.
