I wish I were writing this review under different circumstances. I placed a substantial order with Endy (over $1,000, including a mattress), trusting their advertised “insured shipping” policy and customer-first ethos. Reality: my experience was a masterclass in corporate stonewalling and refusal to take responsibility.Despite proof that my package was left exposed at the building entrance—visible from the street, not at my private address—Endy’s response was to insist the delivery partner “fulfilled their contract.” They ignored photos, ignored evidence that Amazon and Costco always deliver to my door, and dismissed all logic and reason.After weeks of polite communication and providing every possible document requested, Endy moved the goalposts: demanding a police report as the only way to even consider a refund. I explained, repeatedly, that I’m in the final phase of immigration and legal advisors specifically told me to avoid police reports for even trivial events. Did Endy care? Not at all. Their “solution” was to wash their hands and close my case.Bottom line:If your order gets lost or stolen, Endy will hide behind their courier and leave you out in the cold—no matter what their website says about insurance or customer protection. Their “process” is designed to exhaust you, not help you.Buyer beware:Do not trust their promises about insured delivery.Do not expect fair treatment if there’s a problem.If anything goes wrong, you are on your own.
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Endy is a Canadian-owned company that offers high-quality, comfortable sleep solutions. Their mattresses provide excellent support and durability for all types of sleepers. With free delivery and a risk-free trial, Endy is committed to helping customers achieve a better night's sleep.
