While heading to a gathering, my vehicle broke down about 42 km from home. I have a service plan that includes 200 km of coverage. After calling to report the location and destination, I ended the call with the representative feeling hopeful. However, an hour later, while waiting in the cold with kids, I called back to check on the estimated arrival time. The agent informed me that the call hadn't gone through, and they only cover 30 km. Despite my plan including 200 km, they insisted that was my only option. I was left wondering where to leave the car on a weekend evening. They advised me to contact a third party, which was a disaster. My plan was to have the car towed home and get picked up, but instead, the gathering was canceled due to my situation, and I ended up waiting for over four hours. This experience was far worse than a one-star rating could convey.
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Making Bad Days Good. And Good Days Better. Serving Members in South Central Ontario.
