Review Time
My friend and I waited in her car for caa to come in Oshawa at the baskin ribbons . Her car needed more gas to get back home the service man was very unprofessional to fill her car with gas and was very standoffish from the start the way he acted towards us. I told him that her bank card was frozen and couldn't buy gas at petrol Canada. We barley made it home with what little gas we had left in the tank with the gasoline light on in her car. The truck member 204 should be fired from caa now. General hummel out
You're better off calling God's phone line If you're not actively dying With a baby In the middle of a intersection On the 401 And Your engine just exploded Into hot metal
This review is coming from an insurance broker. I’ve been selling CAA Insurance for about 10 years and I would have to agree with all the reviews on here. CAA Are TERRIBLE and they know it. Yes, they offer cheap rates and that’s how they draw you in. They never promised they were good or fair. They also have no mercy for non payments or reinstatements. I had a client in critical care. They made a credit card payment on the car but forgot the make a payment on the home. CAA would not reinstate the home without a letter from the POA and wanted a letter saying they had no claims. I knew the client well tried to tell CAA the circumstances but they refused to reinstate. I was horrified as not only were they awful to the long term CAA client but were also nasty to the broker. Aviva ended up insuring the home until my client and friend passed away. Underwriters at CAA Insurance (Thorhhill) consists mostly of horrid KARENS. If it makes you feel any better they treat there brokers terribly too, not just the general public. Disgusting organization. I think the general public need to know that CAA have trouble keeping its staff and resort to putting unqualified adjusters (most of whom don’t speak fluent English) or don’t even have a drivers licence on the phone. They don’t care if you are pleased with the outcome of your claim as long as you pay you CAA memberships. Jay Woo should be ashamed of himself.
They’ve been collecting my membership fees for years without any issues, but the moment I actually need to use the service, they’re saying there’s a 30 km limit, even though I paid for a plan that covers up to 200 km. Is that fair? then when I asked to file a complain they left me on the line for 26 minutes without response
I’ve been a member since 2002, and today marked the worst service experience I’ve encountered with any company — not just roadside assistance. I called for help at 8:00 a.m., and now it’s 4:00 p.m.
No driver has been assigned. No updates. No communication. Nothing at all. What am I actually paying the annual membership fee for? There’s no priority for long-time members, no accountability, and seemingly not enough drivers to handle the service they offer. If they can’t meet demand, they should be upfront about it instead of leaving paying customers stranded for an entire day with no information. Customer service was completely ineffective — no solutions, no escalation, no realistic timelines. Just vague responses and silence. Being a loyal member for over 20 years appears to mean nothing to this company. This isn’t just poor service — it’s unacceptable. Roadside assistance is meant to provide peace of mind. Instead, I received stress, wasted time, and false expectations. I would highly advise others to steer clear of this service. There are better options that actually respond and keep you informed. I regret my membership and will be canceling it. They have completely lost my trust.
I have been a member for many years, but their service has become quite poor lately. I called at 9:30 PM. The weather was fine, just cold, and I ended up waiting in my car until midnight. It seems they were busier than usual. I have noticed this happening more frequently recently. I eventually had to call and pay for a towing service that wasn't affiliated. I couldn't bear to freeze. Very disappointing.
While heading to a gathering, my vehicle broke down about 42 km from home. I have a service plan that includes 200 km of coverage. After calling to report the location and destination, I ended the call with the representative feeling hopeful. However, an hour later, while waiting in the cold with kids, I called back to check on the estimated arrival time. The agent informed me that the call hadn't gone through, and they only cover 30 km. Despite my plan including 200 km, they insisted that was my only option. I was left wondering where to leave the car on a weekend evening. They advised me to contact a third party, which was a disaster. My plan was to have the car towed home and get picked up, but instead, the gathering was canceled due to my situation, and I ended up waiting for over four hours. This experience was far worse than a one-star rating could convey.
As a long-time paying customer with two policies, I called for assistance for the first time in five years. After three hours, I was still waiting and running low on fuel. They had promised to arrive two hours earlier. I won't be renewing my membership; it's more practical to save money for emergencies. A cash tow service would get you home quicker than they did. I'm genuinely disappointed.
I've been a paying customer for many years with two policies. I called for help after five years and ended up waiting three hours, running low on fuel. They were supposed to arrive two hours ago. I'm not renewing my memberships—it's better to save money for emergencies than rely on them. A cash tow would get me home faster. I'm truly let down.
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Making Bad Days Good. And Good Days Better. Serving Members in South Central Ontario.
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