I’ve been a member since 2002, and today marked the worst service experience I’ve encountered with any company — not just roadside assistance. I called for help at 8:00 a.m., and now it’s 4:00 p.m.
No driver has been assigned. No updates. No communication. Nothing at all. What am I actually paying the annual membership fee for? There’s no priority for long-time members, no accountability, and seemingly not enough drivers to handle the service they offer. If they can’t meet demand, they should be upfront about it instead of leaving paying customers stranded for an entire day with no information. Customer service was completely ineffective — no solutions, no escalation, no realistic timelines. Just vague responses and silence. Being a loyal member for over 20 years appears to mean nothing to this company. This isn’t just poor service — it’s unacceptable. Roadside assistance is meant to provide peace of mind. Instead, I received stress, wasted time, and false expectations. I would highly advise others to steer clear of this service. There are better options that actually respond and keep you informed. I regret my membership and will be canceling it. They have completely lost my trust.
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Making Bad Days Good. And Good Days Better. Serving Members in South Central Ontario.
