This review is coming from an insurance broker. I’ve been selling CAA Insurance for about 10 years and I would have to agree with all the reviews on here. CAA Are TERRIBLE and they know it. Yes, they offer cheap rates and that’s how they draw you in. They never promised they were good or fair. They also have no mercy for non payments or reinstatements. I had a client in critical care. They made a credit card payment on the car but forgot the make a payment on the home. CAA would not reinstate the home without a letter from the POA and wanted a letter saying they had no claims. I knew the client well tried to tell CAA the circumstances but they refused to reinstate. I was horrified as not only were they awful to the long term CAA client but were also nasty to the broker. Aviva ended up insuring the home until my client and friend passed away. Underwriters at CAA Insurance (Thorhhill) consists mostly of horrid KARENS. If it makes you feel any better they treat there brokers terribly too, not just the general public. Disgusting organization. I think the general public need to know that CAA have trouble keeping its staff and resort to putting unqualified adjusters (most of whom don’t speak fluent English) or don’t even have a drivers licence on the phone. They don’t care if you are pleased with the outcome of your claim as long as you pay you CAA memberships. Jay Woo should be ashamed of himself.
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Making Bad Days Good. And Good Days Better. Serving Members in South Central Ontario.
