HORRIBLE customer service. I was one of the customers who was unlucky enough to purchase the 90 Degree Angled Adapters that were recalled. They offered me a choice of 2 solutions and my decision was met with no follow up. Just melted PC parts. I tried to be understanding of the situation since they just tried to create a solution for the strange predicament of the 12vhpwr cables. I have since been gifted a gift card that would never be operable until I emailed customer service asking why, and it would suddenly work moments later. As if they purposely prevented giftcards from functioning. Forcing customers to take more steps to use them. I had placed 2 orders, one without and one with said gift card. Both orders were vital to some important work station computers for my company so I paid for expedited shipping, on all in stock cables. I had even received any tracking information over a week later when both packages should have been delivered by now. When I reached out the only the customer support employee could do was blame Amazon PBA and say that they haven't heard back from them. It took over 2 weeks for me to get my orders. Slowing my business down substantially and I requested a refund on my expedited shipping since I did in fact not receive it. They refuse to refund me because it was "amazon's fault and not theirs" even though they chose to outsource to amazon, not me. A very large 3rd strike from me. This company is the last place that should be purchased from. Quality of the product has fallen off greatly as well.
Claim your business profile now and gain access to all features and respond to customer reviews.
