Absolute disappointment. First order was shipped incomplete with zero communication, so we found out too late that we wouldn't be able to keep our promise to our end-user customer.Order was supposed to ship out next-day-air. It didn't. Zero communication.Took forever to get tracking information, then finally found out it shipped to a different state, wrong address. Was told they were re-shipping.Emailed customer service (same email address that had previously responded) three times asking for new tracking information and never got it.Called in on a Monday to talk to a manager, only to be told that the entire management team was off for a Canadian holiday and that I should call back tomorrow.Back-order finally arrived but was short-shipped. Again, zero communication. Packing slips don't match the reality of the shipment. They just show the whole order shipping complete regardless of the fact they didn't.Sent in an email asking for management help, got a response from a CSR stating that the shipment was broken into 4 tracking numbers and the rest was still in transit.Don't order from CTAM if you expect proactive communication, timely responses, and any attention at all from management. Worst customer service experience I've had all year. I deliver an outstanding customer service experience to my customers, and expect the same from my suppliers. Therefore, CTAM is no longer one of my suppliers.
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