After the merger took place, I struggled to register for online banking. I made multiple calls and even visited in person, only to find out they had lost my date of birth. I had to make another trip to show my ID. Even after that, I was unable to access my account online. I eventually requested to close my account and have my funds sent to me, but there was no response. After a frustrating experience, I finally received my check and severed ties with them. While the staff was pleasant, the system failures were unacceptable.
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