Review Time
I was informed without prior notice that my account had been closed due to a decision made by a panel of officers, citing too many returned checks from customers. This experience has been extremely frustrating, and I strongly advise against engaging with this bank.
I was abruptly informed that my account was closed due to a decision made by a panel regarding returned checks from customers. This was done without any prior notice. This bank has proven to be the worst; I strongly advise against doing business with them.
In all my years of banking, this institution stands out as the worst. Their customer service is terrible, fees are outrageous, and they frequently lock accounts. They simply cannot compete with other banks. If I could give them half a star, I certainly would.
After twenty years of banking with them, my account was suddenly closed due to my transactions involving a regulated exchange. There was no illegal activity—just normal transactions. I was told they don’t engage in crypto activities, reflecting a lack of understanding. This bank seems out of touch with modern financial practices and treated me as a liability for participating in an evolving industry. They are clearly lagging behind, making it difficult for customers who wish to embrace the future of finance.
I have been with this bank since before the merger and have always been pleased with the tellers and management. The staff is consistently respectful and remembers details about my family. I have no desire to bank anywhere else. Thank you!
After the merger took place, I struggled to register for online banking. I made multiple calls and even visited in person, only to find out they had lost my date of birth. I had to make another trip to show my ID. Even after that, I was unable to access my account online. I eventually requested to close my account and have my funds sent to me, but there was no response. After a frustrating experience, I finally received my check and severed ties with them. While the staff was pleasant, the system failures were unacceptable.
We decided to close our business accounts due to their lack of customer service and technological difficulties. Today reaffirmed that decision when I tried to resolve a payment issue. I was transferred to a non-working number and then given incorrect information by customer service. The representative was rude and unhelpful. Their banking technology is outdated, and I strongly advise against using this bank.
I've consistently found my account balance to be wrong. They recently withdrew $600 for an IRS claim from 2012, which I find baffling. Their systems have been down for days, affecting my ability to manage my accounts. This is a terrible banking experience that feels designed to take money rather than serve customers.
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