The inability to do a domestic wire transfer without coming into the physical location is ridiculous! My client had a closing on his home today which now has to be postponed after waiting months on a clear to close because someone at CADENCE told him that he would be able to do an online transfer when in fact he cannot. You should not have to postpone a vacation to buy a home or vice versa with all of the technology available to ensure that it is not a fraudulent transaction! In person signature required when docusign exists is not a way to be helpful to your customers. I would never recommend this bank nor their mortgage services if they do not understand that the world has moved past the pen and paper stage. While the customer service reps over the phone as well as the employees in the local branch stated there was nothing they could do....not a single one seemed apologetic or offered any helpful solutions to solve the issue at hand. This is not the type of banking business relationship that I would like in my life and I am sure that my client will surely transfer all of his funds immediately after closing on this home once he is back in town.
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