I ordered and paid for a photo portfolio on December 3rd, but it never arrived, although I did receive the promotional magnets. When I reached out to customer support, I was informed that my payment had been incorrectly applied to an unrelated issue from September regarding someone else's unreturned sample photos. I did not place an order in September, do not live at that address, and never authorized my payment to be used for another person's account. Initially, the company claimed the portfolio was 'delivered' before my order even existed and attempted to reallocate my payment without my consent. This experience has been very frustrating and unprofessional. Payments should not be reassigned without permission, and customers should not be held responsible for other households' disputes. I am still seeking either delivery of the product I paid for or a full refund. I would strongly advise caution when ordering.
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Photography studio that specializes in your senior portrait, school, or sports team, capture that superstar moment – show the world your personality, passion, and purpose.