I placed an order and made a payment for a photo portfolio on December 3rd, but it never arrived, despite receiving promotional magnets. When I contacted customer support, I learned that my payment had been incorrectly applied to an unrelated issue involving someone else's unreturned sample photos. I did not place an order in September, don’t live at that address, and did not authorize my payment for another person's account. Initially, the company claimed the portfolio was 'delivered' before my order even existed and tried to reassign my payment without consent. This situation has been incredibly frustrating and unprofessional. Payments should not be redirected without permission, and customers should not be held accountable for disputes involving other households. I'm still seeking either delivery of the product I purchased or a full refund. I advise others to be cautious when placing orders.
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Photography studio that specializes in your senior portrait, school, or sports team, capture that superstar moment – show the world your personality, passion, and purpose.