I visited this cafe in the city center two weeks ago and had a really disappointing experience. The customer service was terrible. They only offered paper cups because the staff said it was easier due to being understaffed, and when I asked about it, I was met with indifference. The coffee was lukewarm, which was just unacceptable! I also tried to reach out to customer support the same day, but after several messages, I still haven't received a reply. With so many cafes around, I believe any other place would be a better option, even fast food spots!
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Caffè Nero is a British European style coffee house brand headquartered in London, England.
