I stopped by for coffee and a snack at this location. Unfortunately, they were out of flapjacks, so I chose oatmeal and cranberry cookies instead. When I got to my table, I discovered they were burnt! I returned them for a refund, but the staff claimed that was how they were meant to be. I mentioned that as a retired health officer, I knew those cookies were definitely burnt and not of acceptable quality. After some reluctance, they finally refunded me £5.80!
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Caffè Nero is a British European style coffee house brand headquartered in London, England.
