caffenero.com

2.2
2.2 Based on 580 reviews

...

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Callum Smith
Disappointing Experience and Unhelpful Staff

I visited for coffee with a friend who had a £50 note freshly withdrawn from the bank. When we tried to pay, we were told that the café does not accept £50 notes. My friend, who primarily uses cash, has never faced this issue before. Since the note is legal tender, no clear explanation was provided for the refusal. The staff member was unhelpful and difficult to understand, showing little professionalism in addressing our concerns. The café also appeared dirty, with tables left unclean and staff lacking training. The refusal to accept valid currency only added to our disappointment. We won't be returning in the future; the café needs to improve customer service and ensure staff training, along with maintaining cleanliness.

1
Date of experience: Nov 30, 2025

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