Cainiao was purchased by Alibaba Group in 2024, and is now under the same parent umbrella as AliExpress. AE has recently started letting Cainiao US handle parcel delivery in the United States, and they are not good. Cainiao acts as an intermediary and passes parcels off to a last mile carrier like SpeedX, which just complicates the matter. They do not provide delivery proof other than saying "Delivered," and there's no way to actually see who will make the last mile delivery to you. You can't even get proof, email to Cainiao's US office simply bounces, and their global office refers you to the vendor itself. So far with my orders from AE, they have about a 75% success rate of actually getting parcels to me. Two of the last 8 did not arrive at all, and the remaining 6 finally showed up after being "Out for delivery" for 8 days - and were simply tossed in the bushes at my place of business instead of being left inside the unlocked doors, or even on the covered walkway where someone could see it and bring it inside - it sat outside during a 4 day holiday weekend which fortunately was just cold.The last parcel was delivered by SpeedX for Cainiao, the same company that recently could not deliver because my business was closed - on a Monday afternoon? (12/1 Edit: I found out that SpeedX has been delivering these to a nearby business that's normally closed through the week. I have no idea why, the address on the parcel is correct but the coordinates they had on a similar item are completely wrong.)I find myself considering the reliability of continuing to order from companies that use this carrier for shipping. If they do not improve substantially, there's no need as a 25% loss rate is unacceptable. They get two stars because they actually managed to get some of the things I ordered in my hands, even if it was a potential loss due to weather. 12/2 Edit: I've reduced my rating to one star for the below reason:It's most likely that Cainaio's last-mile carrier choices were completely unable to deliver anything to me. I found out that they had been going to a local church, and that church had been bringing them to my location. I contacted SpeedX, one of those last mile carriers...they admitted they misdelivered, could not get it back, and to use this email as proof of loss. That doesn't help at all because Cainiao doesn't provide the last-mile tracking number at any point. A vendor can't cross reference that to the order, and have no way to verify that it's actually what I said it is. I've simply stopped ordering from AliExpress and other companies that use these carriers for their deliveries.
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