cainiao.com

1.1
1.1 Based on 221 reviews

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Sam Anderson
If I could rate negative 5 stars...

If I could rate negative 5 stars...So, they received a parcel of mine in April. They had me send the GPS location and tracking number because they said my location (a location that every other service can deliver to with no problem) was incorrect. After over two months of screwing me around and dragging their feet instead of sending the package, they emailed me telling me to request a refund from the sender because too much time had passed for it to still exist. 1. I answered all questions.2. I gave an alternate address which they delivered another parcel to.3. I had to open a second case.4. They told me to just ask for a refund.I hope every employee has a similar experience. Worthless. Worthless company. Worthless customer service. Worthless management.

1
Date of experience: Jun 21, 2025

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