cainiao.com

1.1
1.1 Based on 221 reviews

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Tweeblue73
Do not order from any company that uses this carrier-particulary a company called "Unique Leather Br

This company has the biggest scam going on! the absolute worse experience I've dealt with. I ordered a bracelet with another sheisty company, Unique Leather Bracelets, the end of April. I received notification that my bracelet was due to be delivered 05/13/2025 with a delivery window of 3-6 hours. Mind you, their site said my package had been out for delivery since the early AM. By 8:00 PM, I still hadn't received my package; therefore, I attempted to call the number listed for Unique Leather Bracelet and it's out of order; I then sent an email to Unique, who informed me, your bracelet has been delivered, which it had not. I'm unable to speak with anyone live and the carrier, Cainiao is unreachable-no number to contact them. When I did more research, I learned they have a reputation of "stealing" packages, falsely claiming they delivered packages, etc. I'm extremely upset, as this was going to be a present for someone. Never again! Now, the merchant Unique Leather Bracelet is giving me a hard time about placing a claim.

1
Date of experience: May 14, 2025

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