cainiao.com

1.1
1.1 Based on 221 reviews

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Nina Tomei
Cainiao has LOST my package

It appears Cainiao has lost my package, says my address is incorrect or undeliverable even though my address is indeed correct and I have received packages from Cainiao before. I've also spoken to their customer service twice and confirmed my address is very findable by map and GPS. After each communication the tracking number was changed and then the delivery status was updated to "unable to deliver". AliExpress, inexplicably, is denying a refund.At this point I am left to believe the driver has lost my package.

1
Date of experience: Sep 13, 2025

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