cainiao.com

1.1
1.1 Based on 221 reviews

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Philip Coleman
Are they the joke or their sending customer?

Either they, or their customer, could not organise a F in a brothel. Aliexpress uses them to Finland. I have over 10 parcels sitting at customs all due to deficient paperwork for Customs (other Finns claim no problems) but another thread on Reddit says there's been problems for many for a longer time. Even an article in a newspaper about it. So the parcels get sent back as nobody gives customs info (the customer, e.g. me, cannot do anything. Aliexpress's own system shows different info and the joke of customer service just robotically tells me to go and fetch my parcel and ignores claims for non delivery or customs problems on this bad info.Aliexpress has other service problems too, as my credit card knows (won the chargeback) and now have a massive new one for several hundred euros over the transactions to file. The paperwork evidence took an hour plus to save out.I just want the gadgets... not the hassle.They posted an update below weeks after this... it is the same BS to others. It you wait weeks to 'want to help' we know the outcome. Oh other packages got the same 'love' too from this waste of space company.

1
Date of experience: Apr 28, 2025

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