My parcels arrived in Malaysia on March 10, 2025, and cleared customs on March 11, 2025. Yet, as of today (March 24, 2025), they have still not been delivered to my home.What’s even worse is that all three delivery parties involved are pushing the responsibility around, with no one providing a clear answer. One of them even claimed that the seller had canceled the shipment—an obvious lie, as I never requested any cancellation, and the tracking information confirms that the parcels are already in Malaysia.Since March 14, I have been calling the local delivery company assigned by Cainiao and reaching out to Cainiao’s online support. Every time, they ask me to be patient, promise to expedite the process, and claim that a specialist will handle the issue—nothing but empty words. To this day, neither I nor any of the three incompetent companies know the exact location of my parcels.Cainiao’s online customer service still has the audacity to tell me to "be patient" and insists that their protocol allows for 18 days of delivery time. I asked the representative—if she were in my position, could she remain patient after so many days of waiting, only to realize that no one has a clue where the parcels are?This is unacceptable. The level of irresponsibility and poor service from these delivery companies is disgraceful. Taobao should be ashamed. This might very well be my last order from Taobao, as I am seriously considering switching to another platform. I refuse to accept such incompetence and disregard for customers.27 Mar 2025:Despite the 48-hour deadline passing, I have yet to receive the promised email. The designated "specialist" assigned to my case has only disseminated generic, boilerplate information, failing to provide any specific or actionable details that could contribute to resolving the matter. While it is possible to respond to these generic communications, one should not anticipate a timely or substantive reply from their team. 4 Apr 2025As of now, there has been no update regarding the issue. I formally requested a refund under the company’s *maximum delivery time policy*, but my claim was denied, despite their customer service team explicitly acknowledging customers’ rights to such recourse. For transparency, I have meticulously documented all correspondences with the company as evidence. Given the contradictory responses and lack of resolution, I strongly suspect this may be a fraudulent operation.
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