MPS901607730285 is the tracking number of my parcel which was scheduled to deliver on 24 Dec 2024. As at 4 March 2025, the parcel hasn't been delivered and the delay is more than the longest period allowed. However, in Cainaio record, the parcel is still at their warehouse in Sydney and is not lost. Therefore no compensation. They promised delivery many times but it didn't happen. They also promised someone would contact me to resolve this many times, it didn't happen either. I want compensation and not delivery because their logistics can't be trusted.
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