I cannot keep silent. I feel Cainiao has a very messy internal process and their selection of partners is very poor. I have consecutive 2 incidents. First one, my TB good is rejected by Cainiao direct shipping and requesting me to redirect to Cainiao collective shipping. Then the collective shipping warehouse LOST my good without any follow-up. The issue is still pending. Second one, the status update shows the good is delivered, but diving deep inside the timeline, "out for delivery" time is the same as the time "good is allocated to local delivery" and "delivery completed" time is exactly 30 mins after "out for delivery". Apparently the record is not correct. Worst is that their Customer Services is useless and can only see what I see and can only apologise and can only say "I will ask someone else to follow up..." with no end. It is very disappointing.
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