I need an urgent resolution for parcel HZH03760800500552777. I paid for home delivery for this shipment on 22 October 2024. There has already been a long delay. Then on 29 December, I received confirmation that parcels will be delivered soon after the Christmas break. That has not occurred. The contradiction is that now Cainiao says that I instructed that I no longer required home delivery. It turns out that on 24 December 2024, Cainiao customer service erroneously changed the status to self pick-up without my authorization (I have evidence of my communication with Cainiao). It is practically impossible for me to pick up 150kg of parcels from the depot. The local delivery provider cannot change the status back to home delivery. Home delivery is essential.I require Cainiao to hire a removalist to collect the parcel from the local provider's depot and deliver it to my address by 20 January. Otherwise I will report this incident to the Australian Consumer Commission and other relevant authorities.
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