I had an extremely frustrating experience with CAINIAO, and I feel compelled to warn others. My package (Tracking No: CNUSUP00011326290) was supposedly delivered, but not to my address—it was sent to some random warehouse. When I contacted their customer service, they were incredibly unhelpful.They kept shifting the blame, claiming I needed to "check with my courier." What courier?! CAINIAO was supposed to deliver the package directly to me, not hand it off to some unknown party. Their responses were vague and dismissive, and their so-called "proof of delivery" was useless as it showed a completely unrelated address.This company has no accountability and is clearly incapable of providing proper customer service. The conversation ended with them brushing me off, and now I am left without my package or any clear resolution.I will be contacting my bank to dispute the charge and filing complaints wherever possible. Do yourself a favor and avoid CAINIAO and their partner AliExpress for shipping needs—they are unreliable and unprofessional.
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