Reflects Jack Ma's ethics and overall Chinese work culture, especially when it comes down to service quality, honor and trust. I never really understood how this ULTRA-SCAMMY company could lose 3 out of 4 parcels of mine all the time. Some parcels are high valued and considerably large, which raised more questions in my mind. But after reading hundreds of reviews here, I realize that everyone's else problems are exactly the problems I've been facing. Basically, they don't deliver 50% to 70% of everything they're hired for. I'm from HK, their service here should be the fastest (best maybe?) given the proximity to China, all sellers and manufacturers. Even though some shippers are located 1 to 2 hours away from here, parcels usually take a month or two to arrive if you're lucky and when they're not lost under the "abnormal" status/excuse. C.S.? Ha ha ha ha. Try to talking to those parrot chatbots... This super-scammy enterprise doesn't even bother opening a hotline because they know they would need an army of operators to handle all the calls and complaints. So you guys from other countries can have an idea of how this company is run and treats customers, you have to check out a @channelchk instagram video from another Hong Kong customer who was PUNCHED and PUSHED out of a cainiao store here by its staff... Just so you know, many HK Cainiao shops (what the hell of business name is this by the way???) are basically abandoned barebone spaces without any signage, decoration or identification, usually with a brainless teenager playing Facebook behind the counter, and hundreds of random mixed-up beaten-up boxes spread/thrown across the floor because that's what YOU deserve for trusting these people to carry/transport/deliver your belongings. We're the fools, folks. You won't believe unless you see it yourself.
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