I placed an order for a large amount on AliExpress. The package was delivered to the wrong mailbox as shown by the proof of delivery. Customer service has been taking me in circles for over a month. He agrees to provide me with a document to prove the loss and then tells me that they cannot provide me with a document like that. He asks me to wait while he checks with the driver even though I already had this message two weeks before. In short, after more than 20 emails exchanged, the situation is deplorable. Without this document, AliExpress refuses the refund which is also deplorable because they are responsible for the package until delivery. It's up to me to do their job.Update : here is my informationtracking number : CNFR9010222262103HDMy personal information you can find it already by every mail we had exchange
Claim your business profile now and gain access to all features and respond to customer reviews.
