I bought a necklace and was quite let down upon its arrival. The item does not match the images displayed on the platform; the sparkle of the crystals in the pictures seems edited, leading to unrealistic expectations of its appearance in reality. The support team was slow but empathetic and did cover the return shipping. However, my return was received at the warehouse on November 25th, and I have yet to see a refund. Even accounting for the holiday period, this delay is not acceptable. Overall, a disappointing experience :(
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Premium watches & jewelry. Copenhagen based.
