Review Time
CaixaBank is the BEST IN TOWN, we bought our house in Palamos with Maria José, she is very good, competent and polite. She even went to the notary office with us the day we went to sign, we love her a lot. From Palamos office, she helped my sister in law buy her apartment in TERRASSA BARCELONA. I had refund problems with booking, Aliexpress CaixaBank gave swift solution.
CaixaBank is the BEST IN TOWN, we bought our house in Palamos with Maria José, she is very good, competent and polite. She even went to the notary office with us the day we went to sign, we love her a lot. From Palamos office, she helped my sister in law buy her apartment in TERRASSA BARCELONA. I had refund problems with booking, Aliexpress CaixaBank gave swift solution.
Further to my review of 2 days ago, I received a message from Caixa suggesting I call one of their phone numbers.I was intrigued, so called the number, only to find myself on a general help line speaking to someone who was not able to help me with my complaint !I think this shows how little Caixa cares about their customer service.
Amazing! Just absolute thieves. Tried using their ATM with a Danish debit card. Caixa decided they wanted a margin of 11,53% for exchanging DKK to EUR. Obviously I did not go through with the transaction, which also had an extra 3,25 EUR as "price of the service" (which can be said to be fair enough). I went 100 meters down the road and tried the ATM at ING. ING did NOT ask for ANYTHING AT ALL! Only fee for me was the 0,5% exchange fee that my Danish bank put on, which I was well aware of would come on.
A waste water pipe cracked under our kitchen floor. So we can't empty water down the sink or use our washing machine. A plumber came, knocked a hole in the wall and said the insurance would in in touch. That was 3 December 2025. Ive made painfully long weekly calls. It's now 10 February.....and I'm still waiting. Absolutely dreadful.
⭐ 1 star – Refund only resolved after I did the bank’s job for themI have had an extremely frustrating experience with CaixaBank over a missing Amazon refund.Amazon issued the refund correctly and provided clear confirmation, including the ARN (refund reference), showing that the refund had been authorised and accepted by CaixaBank. Despite this, CaixaBank repeatedly failed to locate the refund and showed no real interest in resolving the issue.I was incorrectly advised to raise a chargeback — even though this was a refund, not a disputed transaction, and the transaction was over a year old, making a chargeback impossible. This showed a complete lack of understanding of their own processes.After weeks of chasing, no meaningful communication, and no proactive investigation from CaixaBank, I was forced to:Contact Amazon myself to obtain the ARNEscalate internally with no useful responseFile a formal external complaint to Banco de España, at my own cost (€8 postage)Only after this escalation did the refund suddenly appear in my account — with no apology, no explanation, and no offer to reimburse the costs I incurred due to their negligence.Had I not contacted Amazon and escalated externally, I am confident this refund would never have been resolved.Very poor customer service, no accountability, and no respect for the customer’s time. I would not recommend CaixaBank based on this experience.
I would give 0/5 if I could, after an awful experience going through a mortgage process with Caixa. From taking 3 months to get a simple mortgage illustration, to being charged nearly 700€ for a mortgage valuation, despite it never being completed. We were constantly being told that mortgage applications were so high, yet staffing had not increased which isn’t a great excuse when handling people’s life matters. Please avoid Caixa if you can.
It feels like the staff in this bank go out of their way to avoid dealing with you. “It’s not my department, this is not your branch, it is not my job” etc. No one takes responsibility and I have yet to get any service that feels like it is even slightly personalised. I am now trying to close this account which is full of hidden charges and fees. This is proving difficult to impossible. Every person I speak with gives me different information. I honestly would not recommend this bank to my worse enemy and do recommend you avoid them at all costs.
I don't know where to start. I've been insulated by an agent and got robed 2 (twice yes) and there is no ownership and no empathy. İ am still having my funds in there but next week finally changing my bank after 6 years. So happy that I'm not a part of La Caixa anymore. Never suggested this crap.
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En CaixaBank trabajamos cada día para estar cerca de las personas en todo lo que realmente importa. Nuestro propósito es contribuir al bienestar financiero de nuestros clientes y al progreso de la sociedad, ofreciendo asesoramiento experto, soluciones digitales innovadoras y un trato cercano y personalizado.
Nos guiamos por valores como la calidad, la confianza y el compromiso social, y creemos en una cultura basada en la colaboración, la agilidad y la responsabilidad.
Somos más que un banco: somos una red de personas comprometidas con mejorar la vida de otras personas.See more
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