It feels like the staff in this bank go out of their way to avoid dealing with you. “It’s not my department, this is not your branch, it is not my job” etc. No one takes responsibility and I have yet to get any service that feels like it is even slightly personalised. I am now trying to close this account which is full of hidden charges and fees. This is proving difficult to impossible. Every person I speak with gives me different information. I honestly would not recommend this bank to my worse enemy and do recommend you avoid them at all costs.
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En CaixaBank trabajamos cada día para estar cerca de las personas en todo lo que realmente importa. Nuestro propósito es contribuir al bienestar financiero de nuestros clientes y al progreso de la sociedad, ofreciendo asesoramiento experto, soluciones digitales innovadoras y un trato cercano y personalizado.
Nos guiamos por valores como la calidad, la confianza y el compromiso social, y creemos en una cultura basada en la colaboración, la agilidad y la responsabilidad.
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