It was easier to open an account with another bank in Spain than to get any help to resolve matters from my advisor or customer service. Other Spanish banks do not charge maintenance or transfer fees, but Caixa does and still blames Brexit—when in reality, it's just another way to exploit its customers. I’ve completely lost trust in this bank. What should have been honest and responsible money management has turned into a reason to move elsewhere to avoid conflict, hassel and save me time. I fully expect the social media manager to comment under this post with the usual “we’ll pass on your feedback” response. But given that similar complaints have been raised for years without any noticeable change, I have no hope anything will actually be done.
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