I am writing to express my deep disappointment regarding a recent order I placed with your team. I had booked a Rasmalai cake for my niece’s birthday and had clearly mentioned the personalized message and specific delivery time. Unfortunately, not only was the delivery attempted four hours earlier than scheduled, but the cake delivered was completely different — a cheap, low-grade substitute with a filthy taste that was in no way acceptable.To make matters worse, when I tried to contact your team to resolve the issue, I was blocked and completely ignored on WhatsApp. This level of unprofessionalism and disrespect is truly disheartening — especially coming from a business in our own country. A birthday celebration was ruined because of this careless service, and it’s unacceptable to play with people’s emotions in this manner.I request an immediate refund or a suitable compensation for the inconvenience and distress caused. I have retained all necessary evidence, including the order details, payment receipt, photographs of the incorrect cake, and chat records. If this issue is not addressed promptly, I will have no choice but to escalate the matter through appropriate consumer forums and public platforms.
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