Review Time
This issue has not been resolved as of yet! I have paid 19.99 for November and December and was promised that it would be resolved back in October 2025!
I have been paying 9.99 a month and now it is forcing me to choose a higher plan since renewal of credit card. I sent an email to the support team and was assisted by a rep. He provided a credit and told me that November my monthly charge would return to the 9.99 opposed to the 19.99 that I have paid 11/25 and 12/25. I sent email and I have not gotten a response yet! I provided proof as requested and still I wait! I will have to start contacting agencies to help in this matter!
I faced significant challenges trying to cancel my subscription. After a free trial that didn’t work, I found no option to cancel. I was charged without any response to my emails. Following the FAQ's advice, I deleted my account, believing that would cancel my subscription, but I was charged again. I highly recommend avoiding this service.
Ongoing Billing Issues$9.99Caktus.AI Study ToolsInvoice #5C25AEB2-0008View invoice and payment detailsThis invoice can no longer be paid on Stripe. Please contact Caktus.AI Study Tools who will arrange an alternative method to pay this invoice, or issue you a new invoice.
Caktus replied to me, on here, assuring me they would immediately action my help if I emailed their support email. I have emailed another three times, still no responses. Avoid this company at all costs. I am going to have to close my bank account if they keep trying to take my money.
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